Amazon Error Code 5004: What Does It Mean and How to Fix It?

Now imagine a scenario wherein you sit down to watch your favorite movie or TV series on Amazon Prime Video after a long day at work and an error occurs. It can be so annoying, right?

You are at the right place if you are here to find a solution to the unpleasant Amazon Prime error code 5004 that prevents you from streaming your preferred Amazon Prime Video TV show or movie.

1. What is Amazon Prime Error Code 5004 And the Reasons Behind It

Amazon Prime Error Code 5004 is an authentication error that can appear for a number of reasons, all of which are primarily related to internet connectivity. Here are some of the common causes behind this error – 

• Unreliable and poor internet connection.
• In case you are using a VPN for streaming or proxy, this error might occur.
• There may be a firewall on your computer.
• The antivirus or any other security software installed on your computer is prohibiting the proper functioning of the website.
• Expired Amazon Prime membership or app.
• Cache data and corrupted cookies.
• A bug in the Amazon Prime video app.

2. Solutions To Fix Amazon Prime Error Code 5004

Once you figure out the cause behind this error code, finding the right solution becomes a piece of cake. There are 6 ways to fix the Amazon Prime error code 5004. Let's take a look –  

Solution 1 – Check Your Internet Connection And Make Sure That It Is Strong And Steady

An unstable internet connection is a significant reason behind Amazon Prime error code 5004. Access to the application server becomes challenging for the website because of a shaky internet connection, which results in error code 5004. Therefore, the first thing to figure out is to make sure that you have a stable internet connection.

You can also try to use an Amazon Prime video downloader that allows you to download shows and movies from Amazon Prime Video flawlessly which you can save on your preferred device. The best part is that you don't require an internet connection to watch the downloads. StreamFab Amazon Downloader is the perfect software tool for the job and does it effortlessly.

You can check your internet connectivity with the help of the following steps –

• Step 1 – Click on Start on your computer's home screen, then choose "Settings."
• Step 2 – Go to the "Network & Internet" section and Click "Wi-fi".
• Step 3 – Check if you have internet connectivity or not.
• Step 4 – If it doesn't work the first time, try restarting your connection a few times or call your internet service provider to troubleshoot the connectivity error.

Solution 2 – Deactivate Your Proxy, VPN, Firewall, and Antivirus Security Programs

Your device's network connectivity can get directly affected by a proxy, an active VPN, firewall, and any antivirus security programs installed. While firewalls and antivirus disrupt and limit the connectivity, it also prevents access to the server, proxy and VPN encrypt traffic leading to failure to sign in.

By turning off and removing these programs, you can resolve this problem. Use the instructions below to disable the proxy.

• Step 1 - Click "Settings" from the start menu. Select "Network & Internet"
• Step 2 - In the bottom left corner, select "Proxy"
• Step 3 - In the automatic proxy setup, deselect "Automatically detect settings"
• Step 4 - Under manual proxy setup, disable "Use of a proxy server." Then immediately restart the system.

Solution 3 – Check For Your Amazon Prime Video Account Expiry

To access Amazon Prime Video, you must have an active subscription. If your subscription is expired or deactivated for some reason, then it can result in error code 5004. Therefore, if you love Amazon Prime Video, then make sure that your account is active at all times.

Use the following steps to re-activate your Amazon Prime Video account – 

• Step 1 – Sign in to your Amazon Prime Video Account.
• Step 2 – Enter your username and password details.
• Step 3 – Once your sign-in is successful, re-activate your account.
• Step 4 – To check if your account is activated, try to stream a video.

If the problem persists, then contact Amazon customer service to get your account checked and reactivated.

Solution 4 – Clear The Cookies And Cache From Your Browser

Another explanation for the Amazon Prime error code 5004 is computer cache and cookies. When the data is corrupted, it affects the Amazon Prime Video which prevents signing in to the website.

Erasing the cookies and cache immediately clears the incorrect data and the error 5004 gets automatically resolved. As a result, you can sign in swiftly without any trouble. Using the below instructions, you can clear your cookies and cache –

• Step 1 – Click the three dots placed at the corner of your internet browser.
• Step 2 – From the drop-down menu, pick "More tools" and then click on "Clear browsing data."
• Step 3 – Select the "Cookies" and "Caches" boxes and click "Clear data".

Open your internet browser and go to the Amazon Prime Video website to see if it's working properly after clearing the cache and cookies. 

Solution 5 – Uninstall And Reinstall The Amazon Prime Video App

When the application becomes outdated, you might receive the Amazon Prime Error Code 5004. Uninstalling the app from your smartphone or tablet and downloading a fresh, updated version of the app is the best method to fix the problem.

To see if the problem has been fixed, uninstall the Amazon Prime Video app from your smartphone, download it again, and then install it. Then, try logging in.

Solution 6 – Use a third-party Amazon Prime Video downloader to get rid of your internet-related troubles

Using a safe and reliable video downloading tool can make your life easy and help you get rid of internet connectivity issues once and for all. This tool can download Amazon Prime videos of your favorite movies and shows on your Android or iOS device and you can watch them later offline, without worrying about internet connection.

If you love to binge-watch, then StreamFab Amazon Downloader is the best tool for you. It lets you download and save entire seasons in one go which you can watch whenever and wherever you want.

3. StreamFab Amazon Downloader and Why Should You Have It

StreamFab Amazon Downloader is an Amazon video downloader software that can be installed on any Android or iOS device. With its help, you can download and save Amazon Prime shows and movies to your local device. It is very easy to use and can be downloaded and installed without hassles.

It offers three subscription plans which come with a 30-day money-back guarantee – 

• One Month Subscription - $39.99
• One Year Subscription - $69.99
• Lifetime Subscription - $89.99

Each StreamFab Amazon Downloader licensed account gets a massive quota of 50 downloads per day and 350 downloads per week from each supported streaming service. If you are left with some remaining quota for a particular month, then it gets rolled over to the next month's download quota. Isn't it amazing!

We'll give you some reasons why this Amazon Prime video downloader should be your preferred choice – 

• You can download your favorite videos in batches in one go and save them on your local device. You can keep the downloaded videos for as long as you want.

• To watch the downloaded content, you don't need an internet connection. You can see it anytime and anywhere in the world.
• You can download Amazon Prime videos from regional websites like Japan, Germany, the US, the UK, and many others.
• You can select the quality of the audio and video. For videos, it offers 1080p, 720p, and 480p. For audio, you can select between EAC 5.1 or AAC 2.0.

• You can save the downloaded videos in universally playable MP4 video format. 
• There is Ad-free viewing. Yes, you read that right. With this tool, you can watch your movies and shows without annoying commercial ads.
• It also lets you schedule the downloads. You just have to add the videos to be downloaded in the scheduled queue and forget about it. SreamFab will do the rest of the job.

Final Words

Getting streaming and authenticating errors like Amazon Prime error code 5004 while watching your favorite shows on Amazon Prime Video can be such a buzzer. A single subscription to the Amazon downloader of StreamFab solves all your troubles.

You can watch your favorite TV shows and movies whenever and wherever you want without the internet. Say bye-bye to internet connectivity issues and hello to StreamFab Amazon Downloader.