Why Is Amazon Not Working and How To Troubleshoot And Fix It

Just imagine that you have found one of the best 4K movies on Prime video and you prepare your popcorn and a bunch of snacks and drinks so that you don't have to leave it in between and break your continuity. But as soon as you open your device after a couple of seconds, everything stops and your Amazon Prime video won't play.

You were sitting in the middle with a black screen and you realize that your Amazon Prime is not working. It is surely going to be like a huge heartbreaking moment. All your excitement and thrill to watch your show would go in vain.

But don't you worry. Today we are going to talk about some of the possible reasons why is Amazon not working and its solutions as well. In the later sections, there is a very interesting tool that exists and helps in downloading and keeping these web shows, series, etc., saved as well.

1. Check Compatibility of Your Devices

If you notice or realize that your Amazon Prime video app is not working, then this should probably be your first thing to check for. It is vital that your Amazon Prime account is activated and you have a proper subscription plan to watch and use Amazon Prime videos.

You can surf through the videos available on Prime either on a monthly plan basis or on an annual plan basis, whichever is more suitable for you.

You can view details about your Prime video subscription and alter it anytime in the settings section of your app. One should also look out for the compatibility issues that might exist between the Amazon Prime app and the device that you are using for watching.

• Starting up with mobile phones and other mobile gadgets, mostly the issue is that of insufficient internet bandwidth. There could be a few other issues also that may persist.
• For desktops and PCs, it is necessary to have the latest and updated version of OS as well as browsers. For instance, Chrome should have version 59 or higher, Microsoft Edge in Windows 10, etc and a decent internet connection as well.

• Your smart TVs, set-up box, etc., should have the Prime Video app in them and if you continue to find Prime video not working, contact your TV set’s helpdesk or manufacturer.
• There might be chances that you are facing some streaming issues due to improper network or due to lack of bandwidth of proper internet availability as well.
• If you find your Amazon Prime videos not operating properly then before coming to any conclusions, always try to switch your device. This way you'll be more sure that the fault is the application or the specific device.
• If you plan to try updating the app as a quick fix to your issue, you can always reboot or restart your device. This will help in better processing.
• Another cause for device incompatibility could be due to incorrect HDMI cable. Though this rarely happens, one can even try changing it as well.

2. Why Is Amazon Not Working On Mobiles?

One might find it difficult to carry their laptops, etc. In today's time, every other thing is available on phones. Be it food ordering services, online shopping platforms, taxi services, and many more. In this digital world, mobile phones have answers for almost every problem.

In today's time, there is a noticeable shift in the interest of people from larger devices to smaller ones such as tablets, phablets, mobile phones, etc., and they are widely being used for online streaming platforms and more.

There might be situations when one notices that there are issues in streaming Prime Videos on their mobiles and stresses about how to resolve them. Different issues might exist for different operating systems like iOS, or Android devices. One can also try streaming the video on some other device and if it works fine you know that the issue can primarily be in your first device and not in your account.

2. 1 Prime Videos on Android Mobiles and Devices

In the settings and storage headers of your phone, open the storage for apps option and clear the Cache Data available on the Prime Video app and then try to run your video again. If this does not work for any reason, you can try to uninstall, restart your mobile, and then reinstall the app and continue to browse the videos again.

2.2 Prime Videos on iOS Devices

You should always keep the latest and updated versions of such video streaming platforms. So to do the same, you can look for any updates existing for the app. If not, then simply uninstall and reinstall the app on your device. You can preferably restart your device as well.

3. Why Is Amazon Not Working On TV?

One can easily uninstall and reinstall apps on their phones but it seems a little scary to even think about doing something like this in the case of smart TVs, set-up boxes, and other similar devices if you find that Amazon Prime is not working on TV. The entire situation changes when you shift from a small screen like mobile phones, to a large screen like smart TVs, etc.

There are a few quick steps that one can take to fix the Amazon Prime not working on TV issues.

The easiest way to begin resolving the issue of Amazon Prime not working on TV properly is to restart or reboot the devices just like in the case of mobile devices. Thus, in place of keeping your TV on sleep or standby mood, prefer to reboot your device entirely. Do not hesitate to switch off your device from the power supply as the reopening of the device only rebuilds the entire connection.

You can also try to clear the cache memory from the app as well. This helps in removing any extra storage space which may exist as the backend data. A quick point to remember is that once you restart your device, you would be required to sign in again in the app.

It is very much possible that there could be several different reasons behind your Amazon Prime video not working on TV as well. There are multiple issues also that can exist with your Amazon Prime video due to server, internet connection, and more. The best way out is to download Amazon videos offline as a stress-free alternative.

4. Server Issues Related To Amazon Prime Video

It is a very prominent issue that one can come across while streaming through any streaming platform for shows, movies, web series, etc. Mostly the server issues come from the end of Amazon only. At times, it may happen that the server has too much load to handle together.

Also, there could be some maintenance work going on at the server storage end which might cause some server issues during your streaming. This would be from the end of Amazon itself and there's probably nothing you can do but wait for it to get over.

Generally, Amazon also ensures to notify about such maintenance processes to its users in advance. But to be sure about the fact that the issue is from the end of Amazon, you can probably do the following:

• There are various sites available online that showcase if these online platforms are down due to any specific reason or not. So you can look up on the internet about them.
• Another thing which you can do about the fact that the server issues are occurring from the end of Amazon only is to try logging in to your Amazon Prime account on some other device that is compatible with Prime videos. If it does start work on the other device, then the issue is probably due to your initial device only, or else it is from Amazon's end.

5. Error Codes for Clarification

Amazon provides error codes to make it more understandable to its users about the issue which is interrupting the proper streaming of videos, movies, shows, etc. This way it is easier for the users to not only detect the problem but also look for ways to resolve the issues accordingly.

1). 1007, 1022, 1060 - These are some of the error codes which you may come across when you are facing issues related to internet connectivity which occurs if your internet speed is less than 900 Kbits/sec (minimum speed requirement).

You can shut some other devices connected to your broadband if not in use for that instance to improve the speed.

2). 7031 - It is the error code for server-related issues.

6. StreamFab Amazon Downloader To Overcome All These Issues

Well if you are told that you get to save all your favorite Amazon original series and other shows with you forever and you can watch them whenever you want, and wherever you want. We are sure that just the thought and imagination of all this would have filled you with thrill and excitement. And do not worry we are not planning to fool you in any manner. It is all true and all very simple.

We are talking about our special downloading tool, this Streamfab Amazon Prime Video downloader which can make all your dreams about saving your favorite shows and web series come true.

With a massive user range of about 80 million with more than 100 million downloads, it is a tool loved and enjoyed by many. Some of the key features of this Prime video downloader are as follows:

• You get to download and enjoy all the best features of Amazon Prime video such as web shows, series, movies, serials, and many others.
• StreamFab is a platform free from regional boundaries and you can go through regional sites be it US, UK, JP, DE, or any other.

• You get to stream through 4K HD quality and even save your videos in H.264 and H.265 format as well. If you want to download in a low format to save your storage, you can do that too.
• You can avail multiple regional audio sets and subtitles as well.
• With the StreamFab Amazon Downloader, you get to save, download and binge-watch your favorite shows without any ads. Thus, you get to save yourself from the most annoying part of streaming online video platforms.

• When you get the facility of scheduling your mails, then why not schedule your downloads of series as well? You can easily add your required shows or series into the scheduling queue and select their downloading quality as per your requirement or wish, depending upon the availability of the internet very easily.
• You can also download multiple episodes of a TV show or even entire seasons as per your need and wish. This is a very easy option.

• StreamFab Amazon Downloader is supremely quick and highly efficient.

All these wide-ranging and highly efficient solutions for streaming your favorite Amazon Prime shows, movies, and series from one of your favorite streaming platforms like Amazon Prime video is certainly a huge deal. These features have made the entire streaming process convenient and easy for its users to a whole new level.

Final Words

It is something very normal that you face some technical problems while using the various video streaming platforms but what's more important is that one should be aware of the troubleshooting process and how to fix all the possible issues easily.

In this article, you've got to know all the possible reasons why is Amazon not working and your Amazon Prime video won't play, and how to fix them. You also get to know about the video downloading tool StreamFab Amazon Prime Video Downloader which is very amazing and has multiple features associated with it.