FAQ - View by Products

FAQ for StreamFab

  1. For YouTube, when receiving "Couldn't sign you in".

1.Sign to YouTube from Google Account and leave it open.

2.Open up StreamFab and try logging into YouTube again.

3.This time, it ask for password, just enter it.

  1. What's the difference between MKV(FFmpeg) and MKV(MKVToolNix)?

MKV(FFmpeg) is FFmpeg mux mkv while MKV(MKVToolNix) is MKVToolNix mux mkv.

MKVToolNix downloads a slightly smaller file with a stricter file format. Both are currently not recoded, and both are repackaged and remuxed. All are official video decryption, and the downloaded video is the same as the official server video.

  1. Why can't I download the video?

Please first make sure you can playback the video in the normal browser.

If you still have a problem, please contact us at https://www.streamfab.com/contact.htm and specify links to the videos you have problems with, and send the latest StreamFab.log for troubleshooting, the default location for log file is:

C:\Users\xxx\Documents\DVDFab\StreamFab\Log

  1. Why can't Disney Plus download 1080p?

This is a known limitation on Disney+ that goes back to a change that Disney made to their PC browser delivery system, which is limited to 720p.

  1. How to completely remove the scheduled download feature for scheduled tasks?

Please clear the "taskSchedule.ini" folder located in C: /Users/xxx/AppData/Roaming/DVDFab/StreamFab.

  1. Will downloaded videos disappear if my subscription expires?

No, it will not disappear and offline saving the downloaded video forever.

  1. Are the videos downloaded by StreamFab re-encoded and lossless?

No re-encoding and lossless.

  1. How to avoid StreamFab monitoring the links all the time?

Please click the button(☴) and then go to Settings>General,then uncheck the option "Monitor clipboard content".

  1. How do I delete the task queue?

Please delete the folder "taskdata" at C:UsersxxxDocumentsDVDFabStreamFab askdata

  1. 502Bad Gateway appears on the Fanza download page

Please clear up the "cache" folder at (C:UsersxxxDocumentsDVDFabDVDFabStreamFab empcache) to try again.