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It takes longer to download and process a video. Why?
In the past period of time, the videos download use the re-encoding mode and the download speed may be slower, now download mode has been back to normal, please kindly update to the latest version to try again.
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Why does YouTube not let me login?
Please log in your YouTube account on Google Chrome first, close the browser, and then log in to YouTube in StreamFab to try again. Please log out YouTube on Chrome and then login to try again and see the result.
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Why did my final bill cost almost 40 USD more than expected?
Your order includes two more items: StreamFab 3 Computer License: Priced as $29.99 USD -- It is to enable the license under your account to be able to use on total 4 computers at the same time. StreamFab Extended Download Service: Priced as $9.99 USD -- It is to help you download earlier and all versions of StreamFab. If you don't need them, feel free to cancel.
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What to do when the video download failed in VIP Services?
Please make sure you can playback the video in the normal browser. If so, please paste the url to website bar of the service in StreamFab. If still have a problem, please offer the url and the StreamFab.log and Contact Us.
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How to cancel the subscription plan?
If you want to cancel the subscription, please go to the Member Center and click "Subscription" to cancel it per your need.