FAQ - View by Products

FAQ for StreamFab

  1. Why get a message that I have reached today's downloads when I download?

Fair Use Policy: StreamFab is legal only for personal needs and it's not allowed to share the downloaded content with any third party.

A StreamFab licensed account has a quota of 50 downloads per day, and 350 downloads per week from each supported streaming service, which is to avoid being blocked by streaming providers. Whenever some of it is used up, it will refill during the next time cycle.

  1. Under my account, I have DRM Video Downloader, why I can't use the new product DRM M3U8/DRM MPD Downloader?

Users who have DRM Video Downloader can get the new service in VIP Service for free, not including Adult Serices. DRM M3U8/DRM MPD Downloader is a general download module and is not included.

  1. What's the System Requirement of StreamFab?

- Windows version:

Windows 11/10/8.1/8/7 (32/64 bit)

Intel i3 or above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

- Mac version:

macOS 10.10 - 12.2

Core 2 Quad and above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

  1. Why can't I download multiple videos on Netflix Downloader?

Only YouTube related websites support downloading multiple videos( up to 5 at a time).

  1. For YouTube, when receiving "Couldn't sign you in".

1.Sign to YouTube from Google Account and leave it open.

2.Open up StreamFab and try logging into YouTube again.

3.This time, it ask for password, just enter it.

  1. What's the difference between MKV(FFmpeg) and MKV(MKVToolNix)?

MKV(FFmpeg) is FFmpeg mux mkv while MKV(MKVToolNix) is MKVToolNix mux mkv.

MKVToolNix downloads a slightly smaller file with a stricter file format. Both are currently not recoded, and both are repackaged and remuxed. All are official video decryption, and the downloaded video is the same as the official server video.

  1. Why can't I download the video?

Please first make sure you can playback the video in the normal browser.

If you still have a problem, please contact us at https://www.streamfab.com/contact.htm and specify links to the videos you have problems with, and send the latest StreamFab.log for troubleshooting, the default location for log file is:

C:\Users\xxx\Documents\DVDFab\StreamFab\Log

  1. Why can't Disney and Hulu download 1080p?

This is a known limitation on Disney+ (and Hulu) that goes back to a change that Disney made to their PC browser delivery system, which is limited to 720p.

  1. I have StreamFab All-In-One under my account, then I purchased 3-Computer License. Why can't I use it on my other Mac computer?

StreamFab All-In-One has two versions on sale - Windows version and Mac version. Users who have ordered Windows version of the product can only use it on Windows computer and the multiple license is for the corresponding system version.

  1. How to unsubscribe the newsletter from StreamFab?

Please unsubscribe from the newsletter using the link below.

https://streamfab.com/newsletter.htm?a=unsubscribe