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How to cancel the subscription plan?
If you want to cancel the subscription, please go to the Member Center and click "Subscription" to cancel it per your need.
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What to do when the video download failed in VIP Services?
Please make sure you can playback the video in the normal browser. If so, please paste the url to website bar of the service in StreamFab. If still have a problem, please offer the url and the StreamFab.log and Contact Us.
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Why did my final bill cost almost 40 USD more than expected?
Your order includes two more items: StreamFab 3 Computer License: Priced as $29.99 USD -- It is to enable the license under your account to be able to use on total 4 computers at the same time. StreamFab Extended Download Service: Priced as $9.99 USD -- It is to help you download earlier and all versions of StreamFab. If you don't need them, feel free to cancel.
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Why does YouTube not let me login?
Please log in your YouTube account on Google Chrome first, close the browser, and then log in to YouTube in StreamFab to try again. Please log out YouTube on Chrome and then login to try again and see the result.
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It takes longer to download and process a video. Why?
In the past period of time, the videos download use the re-encoding mode and the download speed may be slower, now download mode has been back to normal, please kindly update to the latest version to try again.
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Why are Amazon downloads only downloading aac 2.0 not 5.1?
In the past period of time, the Amazon videos download use the re-encoding mode and can only support to download aac audio. Now download mode has been back to normal and can support EAC3, please update to the latest version.
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When attempting to start StreamFab, I get the following error message: File error: C:/Program Files/DVDFab/StreamFab/stream.rcc
Please go to "Control Panel\Programs\Programs and Features" to uninstall StreamFab. After that open My Computer and go check if there is any related file left in C:\Program Files OR wherever you installed StreamFab, manually delete them. Also, please go to Documents to delete the StreamFab folder.
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How to change my email account?
Please go to the Member Center and click "Profile" to input your new email account and then you can change it.
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How to claim the Amazon Gift Card?
If the All-In-One package you purchased offers the Amazon Gift Card as a gift, 30 days after the purchase, you can claim the gift card at the Member Center. Steps: 1. Go to "View My Products" 2. In the upper area, click the URL that reads "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it.” 3. On the next page, follow the instructions to claim it. Note: The link in the Member Center to get an Amazon gift card is available 30 days from purchase and within 180 days.
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Can I download a live video from U-NEXT?
You can download normal U-NEXT videos, but live has not been supported yet.
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How to register StreamFab?
Please download and install the latest version of StreamFab at https://streamfab.com/download.htm?start up StreamFab and get into the main interface of StreamFab, click on Menu button(?) at the top-right corner of StreamFab screen. Find "Authorize" to enter your registered email and its password at StreamFab Member Center to activate/authorize StreamFab on the computer.
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How to authorize StreamFab?
Start up StreamFab and get into the main interface of StreamFab, click on Menu button(?) at the top-right corner of StreamFab screen. Find "Authorize" to enter your registered email and its password at StreamFab Member Center to activate/authorize StreamFab on the computer.