FAQ - View by Products

FAQ for StreamFab

  1. When I authorize StreamFab, it says authorize failed/trial version.

1.Please confirm if you have changed the email, and please use the correct email to authorize the program.

2.Please make sure you have purchased the correct version of the product you need - Windows/Mac.

3.The password is incorrect, you may click "Forgot Password" on the authorization screen to reset the password.

  1. What should I do when StreamFab asks me to authorize it every time?

Please right-click on StreamFab to run it as administrator and try again.

  1. How to use my StreamFab license to another computer?

A Single-User License can be used to authorize the product(s) on one computer . If you no longer use StreamFab on your current computer, you can deauthorize StreamFab from the current PC and then register StreamFab on a new one.

  1. How to uninstall StreamFab?

Please go to "Control PanelProgramsPrograms and Features" to uninstall StreamFab. After that open My Computer and go check if there is any related file left in C:Program Files OR wherever you installed StreamFab, manually delete them. Also, please go to Documents to delete the StreamFab folder.

  1. How to Register StreamFab?

Please download the latest version of StreamFab using either of the links below.



As for how to activate/authorize StreamFab:

1.Start up StreamFab and get into the main interface of StreamFab, click on Menu button(☴) at the top-right corner of StreamFab screen.

2.Find "Authorize" to enter your registered email and its password at StreamFab Member Center to activate/authorize StreamFab on the computer.

  1. What is the difference between the trial version and the paid version of StreamFab?

With the trial version, you can only download 3 videos for each service. After you purchase the paid version, you can remove the limitations.

  1. What should I do If I ordered the program twice?

Please contact us at https://www.dvdfab.cn/contact.htm and tell us the order number and the email, we'll check and refund it for you.

  1. What do I do when I purchase the wrong product?

If you find that you bought the wrong program, please contact the support team within 30 days after purchase and ask to exchange it for the correct one.

If these two programs vary in price, please re-purchase the correct program within 30 days and then forward the order receipt to the Service Team, and we will refund you the wrong order.

  1. How to claim the Amazon Gift Card?

You can claim the gift card at StreamFab Member Center 30 days after the purchase.

After that, you can sign in at http://www.streamfab.com/member.htm with your purchased Email, click View My Products and you will see:

Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."

The link for claiming Amazon Gift Card is available for 30 ~ 180 days at StreamFab Member Center.

  1. How do I check the products I have/purchased?

Please sign in to Member Center at http://www.streamfab.com/member.htm and click View My Products to check the items you have.