Frequently Asked Questions

In the Settings panel, under VIP Services, please be sure to enable the option "Pre-select Description Audio if available" and then try again and see the result.

Fair Use Policy: StreamFab is legal only for personal needs and it's not allowed to share the downloaded content with any third party. A StreamFab licensed account has a quota of 100 downloads per day from each supported streaming service, which is to avoid being blocked by streaming providers. Whenever some of it is used up, it will refill during the next time cycle.

Please click the button(?) and then go to Settings>General, just uncheck the option "Monitor clipboard content".

Please first make sure this happens to all services, all of the videos or just a certain one. Please change another player to see the result. If still have a problem, please offer us the video name you tried and the StreamFab.log (the default location for log file is: C:\Users\xxx\Documents\StreamFab\StreamFab\Log)

1. Please try to change the output path and the temp path in the Settings panel, do not use cloud drive or anything like that. 2. If you are using a NAS path as a directory, please map the Nas path to your Mac first. 3. If you don't have another path to select, please go to the temp path and output path to delete any files or folders that are not needed to try again. 4. Please go to the settings panel of your Mac system, make sure that our software is fully accessible to your hard drive. If you are still unable to solve the problem after using the methods mentioned above, please contact us and our support team will respond to you as soon as possible.

Please uninstall the software and clear cache. After restarting the computer, download StreamFab from Download Page and try again. The cache folder at C:\Users\xxx\Documents\StreamFab\StreamFab\temp C:\Users\xxx\Documents\StreamFab\StreamFab\Log

The resolution of a downloaded video depends on the highest playable quality and how the video is DRM-encrypted. Currently, StreamFab supports downloading 4K videos from some OTT services, such as Max. And it supports downloading 4K/8K videos from some online websites to watch on 4K/8K UHD TVs.

Please refer to the Product Page for the resolutions supported by StreamFab. If you can't download 1080p videos from Netflix, please Contact Us, attaching the log file and video title. Moreover, the resolution of a downloaded video depends on the highest playback quality and how the video is DRM-encrypted. The reason why StreamFab fails to download 1080p video may be that the OTT service undergoes a DRM upgrade or there is a limitation on the maximum playback quality of the video. For example, Disney+ limits the highest playback quality to 720P in any browser.

If you encounter problems while using the StreamFab, you can give us feedback and we will help you solve the problem. 1. You can submit the issue with details via the Menu > Feedback in the software. This way will attach the log file automatically. 2. You can also go to the Contact page to submit it, choose the corresponding options, and describe the problem in detail. 3. Send via email to support@streamfab.com directly. Either way, a ticket will be created which can be found at the Member Center > Get Support. Our support team will get back to you soon.

Please go to the Member Center with the purchased email account and click "Profile" to to input your correct email account, then all of your license will be under the new one.

Please go to the Member Center and click "View My Products".

If you find that you have purchased the wrong programme, please contact the support team within the time limit to request an exchhange for the correct programme. If the prices of the two programmes are different, please re-purchase the correct programme within the time limit and then forward the order receipt to the service team and we will refund you for the inccorrect order. Regarding the time limit for exchange: 7 days for monthly subscription products and 30 days for other subscription plans.