Frequently Asked Questions

1. Please try to change the output path and the temp path in the Settings panel, do not use cloud drive or anything like that. 2. If you are using a NAS path as a directory, please map the Nas path to your Mac first. 3. If you don't have another path to select, please go to the temp path and output path to delete any files or folders that are not needed to try again. 4. Please go to the settings panel of your Mac system, make sure that our software is fully accessible to your hard drive. If you are still unable to solve the problem after using the methods mentioned above, please contact us and our support team will respond to you as soon as possible.

Please uninstall the software and clear cache. After restarting the computer, download StreamFab from Download Page and try again. The cache folder at C:\Users\xxx\Documents\StreamFab\StreamFab\temp C:\Users\xxx\Documents\StreamFab\StreamFab\Log

Please refer to the Product Page for the resolutions supported by StreamFab. If you can't download 1080p videos from Netflix, please Contact Us, attaching the log file and video title. Moreover, the resolution of a downloaded video depends on the highest playback quality and how the video is DRM-encrypted. The reason why StreamFab fails to download 1080p video may be that the OTT service undergoes a DRM upgrade or there is a limitation on the maximum playback quality of the video. For example, Disney+ limits the highest playback quality to 720P in any browser.

If you encounter problems while using the StreamFab, you can give us feedback and we will help you solve the problem. 1. You can submit the issue with details via the Menu > Feedback in the software. This way will attach the log file automatically. 2. You can also go to the Contact page to submit it, choose the corresponding options, and describe the problem in detail. 3. Send via email to support@streamfab.com directly. Either way, a ticket will be created which can be found at the Member Center > Get Support. Our support team will get back to you soon.

Tubi at present is supported by StreamFab PC versions, StreamFab for Android has not include this modeule yet.

Perhaps the version is outdated. Navigate to Download Page to directly download and install the latest version of StreamFab to get update.

You can go to Download Page to directly download and install the latest version of StreamFab to get update.

Please go to "Control Panel\Programs\Programs and Features" to uninstall StreamFab. After that open My Computer and go check if there is any related file left in C:\Program Files OR wherever you installed StreamFab, manually delete them. Also, please go to Documents to delete the StreamFab folder.

In the past period of time, the Amazon videos download use the re-encoding mode and can only support to download aac audio. Now download mode has been back to normal and can support EAC3, please update to the latest version.

In the past period of time, the videos download use the re-encoding mode and the download speed may be slower, now download mode has been back to normal, please kindly update to the latest version to try again.

Please log in your YouTube account on Google Chrome first, close the browser, and then log in to YouTube in StreamFab to try again. Please log out YouTube on Chrome and then login to try again and see the result.

Please make sure you can playback the video in the normal browser. If so, please paste the url to website bar of the service in StreamFab. If still have a problem, please offer the url and the StreamFab.log and Contact Us.