FAQs
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What do I do when I enter the wrong email address when purchasing?
Please go to the Member Center with the purchased email account and click "Profile" to to input your correct email account, then all of your license will be under the new one.
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How do I check the products I have/purchased?
Please go to the Member Center and click "View My Products".
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What do I do when I purchase the wrong product?
If you find that you have purchased the wrong programme, please contact the support team within the time limit to request an exchhange for the correct programme. If the prices of the two programmes are different, please re-purchase the correct programme within the time limit and then forward the order receipt to the service team and we will refund you for the inccorrect order. Regarding the time limit for exchange: 7 days for monthly subscription products and 30 days for other subscription plans.
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What should I do if I ordered the program twice?
Please Contact Us and tell us the order number and the email, we'll check and refund it for you.
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When I claim the Amazon Gift card, it says it is out of stock.
Please wait for about 48 hours and try again.
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I just purchased the StreamFab All-In-One. Why I did not get the Amazon Gift Card together with 5PC License?
You can claim the gift card at StreamFab Member Center 30 days after the purchase. Please wait 30 days counting from the purchase date.
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How to get the receipt?
Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.
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I haven't received the invoice for my purchase. Where to get it?
Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.
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How to Unsubscribe from newsletter?
Please go to unsubscribe newsletter.
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Does renewal order support cancellation?
If you purchase lifetime licenses, you can continue to get updated/support at no additional charge. If you purchase the 1-Month/1-Year subscription plan, they will set to auto-renew for the next billing period automatically. You can manage the subscription any time at the member center.