FAQ - View by Products

FAQ for StreamFab

  1. How to uninstall StreamFab?

Please go to "Control PanelProgramsPrograms and Features" to uninstall StreamFab. After that open My Computer and go check if there is any related file left in C:Program Files OR wherever you installed StreamFab, manually delete them. Also, please go to Documents to delete the StreamFab folder.

  1. How to Register StreamFab?

Please download the latest version of StreamFab using either of the links below.

https://backend.streamfab.com/mlink?p=StreamFab

https://backend.streamfab.com/mlink?p=StreamFab_x64

As for how to activate/authorize StreamFab:

1.Start up StreamFab and get into the main interface of StreamFab, click on Menu button(☴) at the top-right corner of StreamFab screen.

2.Find "Authorize" to enter your registered email and its password at StreamFab Member Center to activate/authorize StreamFab on the computer.

  1. What is the difference between the trial version and the paid version of StreamFab?

With the trial version, you can only download 3 videos for each service. After you purchase the paid version, you can remove the limitations.

  1. What should I do If I ordered the program twice?

Please contact us at https://www.dvdfab.cn/contact.htm and tell us the order number and the email, we'll check and refund it for you.

  1. What do I do when I purchase the wrong product?

If you find that you bought the wrong program, please contact the support team within 30 days after purchase and ask to exchange it for the correct one.

If these two programs vary in price, please re-purchase the correct program within 30 days and then forward the order receipt to the Service Team, and we will refund you the wrong order.

  1. How to claim the Amazon Gift Card?

You can claim the gift card at StreamFab Member Center 30 days after the purchase.

After that, you can sign in at http://www.streamfab.com/member.htm with your purchased Email, click View My Products and you will see:

Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."

The link for claiming Amazon Gift Card is available for 30 ~ 180 days at StreamFab Member Center.

  1. How do I check the products I have/purchased?

Please sign in to Member Center at http://www.streamfab.com/member.htm and click View My Products to check the items you have.

  1. What do I do when I enter the wrong email address when purchasing?

1.Please provide some information in order for us to be able to find the order:

- Reference number of the order (you can find it in the receipt/invoice);

- The wrong email address used in the order;

- Registered name for the product;

- A screenshot of the charge.

2.Tell us the new email you want to change to.

  1. How do I request a refund?

We offer a 30-day money-back guarantee, please contact us at https://streamfab.com/contact.htm to tell us the problem you encountered or the reason.

  1. When the new product releases, why do I still need to buy even if I have purchased StreamFab All-In-One package?

The All-In-One package only contains the items available at the time of purchase, you can use the items you already have for lifetime. For newly released items, users will need to get a license separately. However, there is an upgrade discount, please log in Member Center at http://www.streamfab.com/member.htm and check it at "StreamFab Member Center > Upgrade License".