FAQ - View by Products

FAQ for StreamFab

  1. What do I do when I enter the wrong email address when purchasing?

1.Please provide some information in order for us to be able to find the order:

- Reference number of the order (you can find it in the receipt/invoice);

- The wrong email address used in the order;

- Registered name for the product;

- A screenshot of the charge.

2.Tell us the new email you want to change to.

  1. How do I request a refund?

We offer a 30-day money-back guarantee, please contact us at https://www.dvdfab.cn/contact.htm to tell us the problem you encountered or the reason.

  1. When the new product releases, why do I still need to buy even if I have purchased StreamFab All-In-One package?

The All-In-One package only contains the items available at the time of purchase, you can use the items you already have for lifetime. For newly released items, users will need to get a license separately. However, there is an upgrade discount, please log in Member Center at http://www.streamfab.com/member.htm and check it at "StreamFab Member Center > Upgrade License".

  1. How to completely remove the scheduled download feature for scheduled tasks?

Please clear the "taskSchedule.ini" folder located in C: /Users/xxx/AppData/Roaming/DVDFab/StreamFab.

  1. Will downloaded videos disappear if my subscription expires?

No, it will not disappear and offline saving the downloaded video forever.

  1. Are the videos downloaded by StreamFab re-encoded and lossless?

No re-encoding and lossless.

  1. How to avoid StreamFab monitoring the links all the time?

Please click the button(☴) and then go to Settings>General,then uncheck the option "Monitor clipboard content".

  1. How do I delete the task queue?

Please delete the folder "taskdata" at C:UsersxxxDocumentsDVDFabStreamFab askdata

  1. 502Bad Gateway appears on the Fanza download page

Please clear up the "cache" folder at (C:UsersxxxDocumentsDVDFabDVDFabStreamFab empcache) to try again.

  1. Why is the download speed so slow?

As for the download speed, it's the streaming services allocating bandwidth.

5mbps sounds close to the minimum you would need if you were streaming HD content in real time.

You may also check your system resources, something else may be hogging your bandwidth.