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What should I do if I ordered the program twice?
Please Contact Us and tell us the order number and the email, we'll check and refund it for you.
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When I claim the Amazon Gift card, it says it is out of stock.
Please wait for about 48 hours and try again.
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I just purchased the StreamFab All-In-One. Why I did not get the Amazon Gift Card together with 5PC License?
You can claim the gift card at StreamFab Member Center 30 days after the purchase. Please wait 30 days counting from the purchase date.
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How to get the receipt?
Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.
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I haven't received the invoice for my purchase. Where to get it?
Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.
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How to Unsubscribe from newsletter?
Please go to unsubscribe newsletter.
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Does renewal order support cancellation?
If you purchase lifetime licenses, you can continue to get updated/support at no additional charge. If you purchase the 1-Month/1-Year subscription plan, they will set to auto-renew for the next billing period automatically. You can manage the subscription any time at the member center.
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What is your refund policy?
We offer a 7-day money-back guarantee for the monthly subscription order and 14-day conditional money-back guarantee for the Yearly plan and Lifetime One from the purchasing date. Please kindly check https://streamfab.com/refund-policy.htm . If you are dissatisfied with the product of StreamFab within due time, and decide to request a refund, please go to the Member Centerto submit a refund request.
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How do I request a refund?
We offer a 7-day money-back guarantee for the monthly subscription order and 14-day conditional money-back guarantee for the Yearly plan and Lifetime One from the purchasing date. Please kindly check https://streamfab.com/refund-policy.htm . If you are dissatisfied with the product of StreamFab within due time, and decide to request a refund, please go to the Member Centerto submit a refund request.
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How to download older versions of StreamFab?
Since you have StreamFab Extended Download Service under your account, you can download all and previous versions of StreamFab program, just sign into Member Centerand click Extended Download Service to get it.
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Where to purchase a New Products Guarantee?
Only StreamFab All-in-One memebr can get the access to activate NPG at present, please upgraded to the latest StreamFab All-In-One, and you can check it at the checkout page. If you are already an All-In-One user, please sign into Member Centerand click "Dashboard" and choose StreamFab to purchase New Products Guarantee.
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What is StreamFab New Products Guarantee?
StreamFab New Products Guarantee: Within the valid period of NPG, you can get future new StreamFab products for free.