FAQs
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What is your refund policy?
We offer a 7-day money-back guarantee for the monthly subscription order and 14-day conditional money-back guarantee for the Yearly plan and Lifetime One from the purchasing date. Please kindly check https://streamfab.com/refund-policy.htm . If you are dissatisfied with the product of StreamFab within due time, and decide to request a refund, please go to the Member Centerto submit a refund request.
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How do I request a refund?
We offer a 7-day money-back guarantee for the monthly subscription order and 14-day conditional money-back guarantee for the Yearly plan and Lifetime One from the purchasing date. Please kindly check https://streamfab.com/refund-policy.htm . If you are dissatisfied with the product of StreamFab within due time, and decide to request a refund, please go to the Member Centerto submit a refund request.
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How to download older versions of StreamFab?
Since you have StreamFab Extended Download Service under your account, you can download all and previous versions of StreamFab program, just sign into Member Centerand click Extended Download Service to get it.
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Where to purchase a New Products Guarantee?
Only StreamFab All-in-One memebr can get the access to activate NPG at present, please upgraded to the latest StreamFab All-In-One, and you can check it at the checkout page. If you are already an All-In-One user, please sign into Member Centerand click "Dashboard" and choose StreamFab to purchase New Products Guarantee.
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What is StreamFab New Products Guarantee?
StreamFab New Products Guarantee: Within the valid period of NPG, you can get future new StreamFab products for free.
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What is StreamFab Extended Download Service?
StreamFab Extended Download Service: It is to help you download earlier and all versions of StreamFab program. Please go to the Member Center to download the previous version.
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How to get my license to run on more PCs?
Please go to the Member Center and click "License" to purchase 3 PC per your need.
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What is StreamFab 3-Computer License?
StreamFab 3 Computer License: Priced as $29.99 USD -- It is to enable the license under your account to be able to use on total 4 computers at the same time.
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What's the difference between Amazon CBR and CVBR?
Bitrate adaptation can be selected between CVBR and CBR when downloading Amazon Prime video. (Note: When downloading the latest released video, the picture quality of CBR video is higher than that of CVBR, but the sound quality is lower than that of CVBR. For example: the same video, the audio of CVBR is EAC3 640 kb/s and the audio of CBR is EAC3 224 kb /s or AAC.).
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Do you have to subscribe vod services like Netflix before downloading videos from the site?
Yes, you need to have a subscription of the service before downloading the videos from it.