Refund Policy
At StreamFab, we value our customers and strive to ensure complete satisfaction with our products and services. Please read our refund policy carefully to understand the conditions under which refunds are granted.
1. Money-Back Guarantee Period
The refund eligibility period depends on the subscription plan purchased:
- Monthly Subscription Plan: Unconditional refund within 7 days of purchase.
- Yearly Subscription & Lifetime Licenses: Refund within 14 days of purchase, subject to the eligible conditions listed below.
2. Situations Eligible for Refund
We generally approve refund requests under the following circumstances within the guarantee period:
- Accidental Duplicate Purchase: You accidentally purchased the same product more than once.
- Wrong Product Purchase: You purchased the wrong product and subsequently purchased the correct one from us within the refund period.
- Unresolved Technical Issues: The software is unusable due to a technical error, and our support team was unable to provide a solution within the refund period, provided you have cooperated with troubleshooting.
- Subscription Billing Errors: You were charged for a renewal despite having successfully canceled it before the renewal date.
3. Situations NOT Eligible for Refund
Refunds will NOT be granted in the following situations:
- Violation of Terms of Use: If your account or license has been suspended or banned due to a violation of our Terms of Use (e.g., illegal resale of licenses, abnormal account sharing, or piracy), you strictly forfeit your right to any refund.
- Streaming Platform & Playback Changes: Inability to save from a specific service due to the provider discontinuing their platform or upgrading their video protocol, which causes temporary incompatibility. While we strive to provide quick fixes, these third-party actions are beyond our control.
- Change of Mind: You simply changed your mind after the purchase.
- Expired Period: The refund request is made after the money-back guarantee period has expired.
- Product Misunderstanding: Dissatisfaction caused by a failure to read the product description, technical requirements, or daily archive limits prior to purchase.
- Lack of Cooperation: You report a technical issue but refuse to provide necessary information (e.g., log files) or fail to cooperate with our support team to resolve the problem.
- Streaming Subscription Cancellation: Refunds are not provided if you cannot use the software because your subscription to a third-party streaming service has been cancelled or expired.
- Price Differences: Refund requests based on price differences between different regions or promotions.
4. Processing & License Deactivation
- Processing Time: Refunds are generally processed within 1–7 business days, depending on your payment method.
- License Deactivation: Once a refund is issued, the corresponding license will be immediately deactivated, and you will no longer be able to use the software as a paid user.
- Subscription Cancellation: Canceling a subscription prevents future charges but does not automatically trigger a refund for the current billing cycle.
If you have any questions about our refund policy or wish to request a refund, please contact us.