FAQ for StreamFab
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I have StreamFab All-In-One under my account, then I purchased 3-Computer License. Why can't I use it on my other Mac computer?
StreamFab All-In-One has two versions on sale - Windows version and Mac version. Users who have ordered Windows version of the product can only use it on Windows computer and the multiple license is for the corresponding system version.
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What is the difference between the trial version and the paid version of StreamFab?
With the trial version, you can only download 3 videos for each service. After you purchase the paid version, you can remove the limitations.
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What should I do If I ordered the program twice?
Please contact us at https://www.dvdfab.cn/contact.htm and tell us the order number and the email, we'll check and refund it for you.
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What do I do when I purchase the wrong product?
If you find that you have purchased the wrong programme, please contact the support team within the time limit to request an exchhange for the correct programme.
If the prices of the two programmes are different, please re-purchase the correct programme within the time limit and then forward the order receipt to the service team and we will refund you for the inccorrect order.
Regarding the time limit for exchange: 7 days for monthly subscription products and 30 days for other subscription plans.
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How to claim the Amazon Gift Card?
You can claim the gift card at StreamFab Member Center 30 days after the purchase.
After that, you can sign in at http://www.streamfab.com/member.htm with your purchased Email, click View My Products and you will see:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."
The link for claiming Amazon Gift Card is available for 30 ~ 180 days at StreamFab Member Center.
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How do I check the products I have/purchased?
Please sign in to Member Center at http://www.streamfab.com/member.htm and click View My Products to check the items you have.
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What do I do when I enter the wrong email address when purchasing?
1.Please provide some information in order for us to be able to find the order:
- Reference number of the order (you can find it in the receipt/invoice);
- The wrong email address used in the order;
- Registered name for the product;
- A screenshot of the charge.
2.Tell us the new email you want to change to.
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How do I request a refund?
We offer a 7-day money-back guarantee for monthly plan users and a 30-day money-back guarantee for Lifetime users, please contact us at https://streamfab.com/contact.htm to tell us the problem you encountered or the reason.
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When the new product releases, why do I still need to buy even if I have purchased StreamFab All-In-One package?
The All-In-One package only contains the items available at the time of purchase, you can use the items you already have for lifetime. For newly released items, users will need to get a license separately. However, there is an upgrade discount, please log in Member Center at http://www.streamfab.com/member.htm and check it at "StreamFab Member Center > Upgrade License".