1. When login to Netflix, it says password is incorrect, what should I do?

1.Please delete the temp and log folder to see the result. 2.Do not use a VPN, or try using an IP address from the country corresponding to your Netflix account. 3.Please reset the password in the browser and then tick the option "Sign out all devices" and only leave StreamFab to try again. 4. In the Edge or Chrome browser, confirm whether you can log in normally. 5. Clear website cookie in browser to see if you can still log in.

  1. How to download 4k videos from YouTube?

On YouTube, the high resolution of most videos is stored as VP9 or AV1 video codec. You need to choose VP9 codec if you want to download the 4K resolution.

  1. Why is there no Viki Downloader option in VIP Service after installing the software?

Please uninstall the current version of StreamFab and then download and install the offline version of StreamFab at https://dvdfab.cn/mlink/download.php?g=StreamFab_x64, right-click on it to run it as administrator to see the result.

  1. StreamFab Netflix supports to download 1080p video quality, buy why I can only download 540p for some videos?

Yes, we fully support to download the Netflix videos in 1080p video quality, but for some videos which released by Sony Studio, like Madame Web, due to that 540p can be played back only at Chrome browser, and you can check the resoltion by click Ctrl + Shift + Alt +D keyborad when playing the video on Netflix. It's the limition of Netflix, not StreamFab problem.

  1. How to transfer or move StreamFab license to the new computer without purchasing it again?

If your computer goes down or you want to move license to new PC without losing your product(s), you can easily do so by following these steps:
1. Access the Menu on the top right corner of StreamFab and click “Deauthorize” to deactivate the license on the current computer.
2. Download and install StreamFab on your new computer, and "Authorize" it using your registered email account.