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What to do when it says payment failed?
Please change a browser to purchase again. Try to contact your bank to allow the transaction. Please change another card to purchase again.
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Can I update the payment method of my subscription order?
Yes. Please go to the Member Centerand click "Subscription" and go to the Active orders and click "Change Payment Method" per your need.
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Where can I input the coupon code?
The coupon code cannot be combined with other discounts and cannot be used for All-In-One and bundle products. You can click the blue words "Have a coupon code?" on the checkout page and then enter the coupon code.
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Why I cannot use the coupon I got?
The coupon code cannot be combined with other discounts and cannot be used for All-In-One and bundle products.
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Can I have a discount since I purchased StreamFab?
Yes, you can go to the Member Center to check your exclusive discount.
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I am an existing AIO customer. Do I have a discount to upgrade to the full package?
Yes. There is an upgrade discount for StreamFab users to get StreamFab All-In-One, please go to the Member Center and click Dashboard> StreamFab icon and click "Upgrade Now" to get it at a best price.
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Are there any promotions now?
We are doing different sales from time to time, you may keep an eye on Promotion page.
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How to use StreamFab? / How does StreamFab work?
1.Double click to open the StreamFab software and you can see the main interface of it. 2.To download videos, you can go to the Explore section or the Streaming Services section to choose a website first. 3.Browse the website and then select and play a video you like. 4.You can choose the audio and subtitle language, even decide how many seasons to download before downloading. 5.The videos will be downloaded automatically while you are watching it. You can also add it to the queue.
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How to uninstall StreamFab?
Please go to "Control Panel\Programs\Programs and Features" to uninstall StreamFab. After that open My Computer and go check if there is any related file left in C:\Program Files OR wherever you installed StreamFab, manually delete them. Also, please go to Documents to delete the StreamFab folder.
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Does StreamFab support trial for free?
Yes. StreamFab offers free trial for you to download 3 videos, without any limits on the video length, output quality, format, etc.
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What is the difference between the trial version and the paid version of StreamFab?
There is no difference on the available functions bewteen trial version and paid version, but the you can only download 3 videos during the trial period, after that, you can purchase StreamFab for continue using.
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Is StreamFab safe?
Yes. StreamFab has been trusted by users for 20+ years. StreamFab has been thoroughly tested for any security vulnerabilities that could put your system at risk.