$45 Coupon Bundles
Products
30%
OFF

StreamFab All-In-One

Learn More

StreamFab MyCombo

Learn More
  • International
  • Asia
  • North America
  • Europe
  • More Products
product
international
View All Streaming Services >
FAQs
  1. Why does my Mac show a space shortage?

1. Please try to change the output path and the temp path in the Settings panel, do not use cloud drive or anything like that. 2. If you are using a NAS path as a directory, please map the Nas path to your Mac first. 3. If you don't have another path to select, please go to the temp path and output path to delete any files or folders that are not needed to try again. 4. Please go to the settings panel of your Mac system, make sure that our software is fully accessible to your hard drive. If you are still unable to solve the problem after using the methods mentioned above, please contact us and our support team will respond to you as soon as possible.

  1. Why does the video play without sound after being downloaded?

Please first make sure this happens to all services, all of the videos or just a certain one. Please change another player to see the result. If still have a problem, please offer us the video name you tried and the StreamFab.log (the default location for log file is: C:\Users\xxx\Documents\StreamFab\StreamFab\Log)

  1. How to make StreamFab not detect and download every playlist?

Please click the button(?) and then go to Settings>General, just uncheck the option "Monitor clipboard content".

  1. Why get a message that I have reached today's downloads when I download?

Fair Use Policy: StreamFab is legal only for personal needs and it's not allowed to share the downloaded content with any third party. A StreamFab licensed account has a quota of 100 downloads per day from each supported streaming service, which is to avoid being blocked by streaming providers. Whenever some of it is used up, it will refill during the next time cycle.

  1. Unable to download audio description

In the Settings panel, under VIP Services, please be sure to enable the option "Pre-select Description Audio if available" and then try again and see the result.

  1. When starting streamfab after installation, it prompts an error "StreamFab.exe - Entry Point Not Found", what should I do?
Please install the file to try again. https://support.microsoft.com/en-us/topic/update-for-universal-c-runtime-in-windows-c0514201-7fe6-95a3-b0a5-287930f3560c

  1. Why does that youtube downloader keep adding links to it? I don't need or want the youtube downloader. Is there anyway to disable it or something??
Please go to the "Settings" panel and click "General" and then uncheck the option of "Monitor clipboard content".
  1. Why can I only download 540p from Canal+?

Due to the upgraded DRM encryption, Canal+ videos can only be downloaded in 540p quality for the time being.

  1. Why can I only download 480p from Apple TV+?

For Apple TV Downloader, the new released videos (after 2021/11/01) will be downloaded as 480p, the videos released in the past can still be downloaded as 1080p.

  1. Why can I only download 720p from Disney+

Now newly released videos can only be downloaded as 720p, old videos can support 1080p.

  1. The videos contains no subtitle when playbacking the donwloaded videos. What should I do?

1.Please first make sure the video itself has the subtitle. 2.Please make sure you have set the subtile format into "Remux into File" in Common Settings. 3.Please make sure you have enabled the subtitle when playback the video in the player. 4.Please try another player and playback the video to see the result.

  1. What to do when Hulu us stays at analysing?

Please log out of your hulu us account, restart the software, and log in again to your hulu us account.

  • Subscribe Newsletter
  • >
English
Choose Language