$45 Coupon Bundles
Products
30%
OFF

StreamFab All-In-One

Learn More

StreamFab MyCombo

Learn More
  • International
  • Asia
  • North America
  • Europe
  • More Products
product
international
View All Streaming Services >
FAQs
  1. I haven't received the invoice for my purchase. Where to get it?

Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.

  1. How to get the receipt?

Please go to the Member Center and click "Order History", locate the order, and use the "Invoice" button to download the invoice.

  1. I just purchased the StreamFab All-In-One. Why I did not get the Amazon Gift Card together with 5PC License?

You can claim the gift card at StreamFab Member Center 30 days after the purchase. Please wait 30 days counting from the purchase date.

  1. When I claim the Amazon Gift card, it says it is out of stock.

Please wait for about 48 hours and try again.

  1. What should I do if I ordered the program twice?

Please Contact Us and tell us the order number and the email, we'll check and refund it for you.

  1. What do I do when I purchase the wrong product?

If you find that you have purchased the wrong programme, please contact the support team within the time limit to request an exchhange for the correct programme. If the prices of the two programmes are different, please re-purchase the correct programme within the time limit and then forward the order receipt to the service team and we will refund you for the inccorrect order. Regarding the time limit for exchange: 7 days for monthly subscription products and 30 days for other subscription plans.

  1. How do I check the products I have/purchased?

Please go to the Member Center and click "View My Products".

  1. What do I do when I enter the wrong email address when purchasing?

Please go to the Member Center with the purchased email account and click "Profile" to to input your correct email account, then all of your license will be under the new one.

  1. How to Report an issue?

If you encounter problems while using the StreamFab, you can give us feedback and we will help you solve the problem. 1. You can submit the issue with details via the Menu > Feedback in the software. This way will attach the log file automatically. 2. You can also go to the Contact page to submit it, choose the corresponding options, and describe the problem in detail. 3. Send via email to support@streamfab.com directly. Either way, a ticket will be created which can be found at the Member Center > Get Support. Our support team will get back to you soon.

  1. Why can't I download 1080p videos from Netflix, Max or other OTT services?

Please refer to the Product Page for the resolutions supported by StreamFab. If you can't download 1080p videos from Netflix, please Contact Us, attaching the log file and video title. Moreover, the resolution of a downloaded video depends on the highest playback quality and how the video is DRM-encrypted. The reason why StreamFab fails to download 1080p video may be that the OTT service undergoes a DRM upgrade or there is a limitation on the maximum playback quality of the video. For example, Disney+ limits the highest playback quality to 720P in any browser.

  1. Does VIP services of StreamFab support downloading 4K or 8K videos?

The resolution of a downloaded video depends on the highest playable quality and how the video is DRM-encrypted. Currently, StreamFab supports downloading 4K videos from some OTT services, such as Max. And it supports downloading 4K/8K videos from some online websites to watch on 4K/8K UHD TVs.

  1. Why is streamfab not working/always crashes?

Please uninstall the software and clear cache. After restarting the computer, download StreamFab from Download Page and try again. The cache folder at C:\Users\xxx\Documents\StreamFab\StreamFab\temp C:\Users\xxx\Documents\StreamFab\StreamFab\Log

  • Subscribe Newsletter
  • >
English
Choose Language