StreamFab displays an error code and stops. The number is there, but what it means — and what you're supposed to do about it — often isn't clear from the message alone. Some codes point to a network issue you can fix in thirty seconds. Others indicate an expired license, a DRM update on the platform's side, or a processing failure that requires submitting a log to support.
This guide covers every commonly encountered StreamFab error code with a plain-language explanation of the cause and the correct fix. Error codes are grouped by the stage where the failure occurs, which is the fastest way to find the right solution without reading through codes that don't apply to your situation.
Quick Summary
Most StreamFab error codes fall into one of four categories. Identifying which category your code belongs to determines the fix before you read further:
- Network/connection codes (-9999, 102, 310): Check your internet connection, disable any VPN or proxy, and retry. These resolve without any StreamFab changes in the majority of cases.
- DRM or authentication codes (300–318): Update StreamFab to the latest build first. If the code recurs after updating, re-log in to your streaming account inside StreamFab and retry.
- Limit or trial codes (316, 319–322, 330): You have reached a download or trial limit. Check your subscription status — renewing or upgrading your plan resolves these immediately.
- Processing codes (5XX, 6XX, 702, 800): Delete the failed task, restart StreamFab, and retry once. If the error recurs, submit a log to StreamFab support — these codes indicate a server-side or file-processing issue that requires a patch.
For failures that don't produce a visible error code at all, the StreamFab Not Working guide covers symptom-based diagnosis across all failure types.
StreamFab Error Code Reference Table
StreamFab's error codes are organized across six internal processing layers — from network connectivity through DRM key retrieval, authentication, stream processing, and final file packaging. The table below lists all commonly encountered codes with a brief description and the recommended first action. Detailed fix steps follow in the sections beneath the table.
| Error Code | What It Means | First Action |
|---|---|---|
| -9999 | Network/connection failure during download | Check internet; disable VPN/proxy |
| 102 | Cannot retrieve video info (network failure) | Check internet connection |
| 103 | No playback permission for this video | Verify video is playable; disable VPN (Amazon) |
| 106 / 107 | Cannot get playback URL or stream index file | Update StreamFab; re-login to streaming account |
| 201 / 202 | Failed to parse video or audio information | Retry; contact support with log if recurring |
| 300–308 | DRM license key retrieval failure | Update StreamFab; check internet |
| 309 | StreamFab version too old for current platform protocol | Update to latest StreamFab build immediately |
| 310 | Network failure while obtaining DRM key | Check internet; disable VPN/proxy |
| 313 / 317 | Invalid client — unofficial or modified version detected | Reinstall official StreamFab from streamfab.com |
| 314 | Invalid account credentials | Re-log in to StreamFab account |
| 316 / 322 | Daily download limit reached | Try again tomorrow |
| 318 | Subscription license expired | Renew your StreamFab license |
| 319 / 320 / 321 | Free trial download limit reached | Purchase a license to continue |
| 330 | Trial users cannot download videos released within the last 2 months | Upgrade to paid plan, or select older content |
| 5XX | Audio processing processing failure | Delete task, retry once; submit log if recurring |
| 6XX | Video processing processing failure | Delete task, retry once; submit log if recurring |
| 702 | Remuxing (final file packaging) failure | Delete task, switch codec in Settings, retry |
| 800 | Download initialization configuration error | Delete task and re-add it |
| 10000+ | Unknown error | Contact StreamFab support with error code and log |
The sections below provide detailed fix steps for each group. If your code is not listed, check your error appears in download procedure or analyze procedure, and then use the StreamFab Can't Download troubleshooting guide or StreamFab Can Not Analyze guide for symptom-based diagnosis or contact support directly.
Network and Connection Errors (-9999, 102, 310)
Network-layer errors are the most common category in StreamFab and also the easiest to resolve. They occur when StreamFab cannot establish or maintain the connection needed to retrieve video metadata, stream index files, or DRM keys from the platform's servers. In our testing on Windows 11 with StreamFab 7.x, the majority of -9999 and 102 errors cleared immediately after disabling a VPN client that was routing traffic through a flagged region.
Error 103 appears when StreamFab cannot retrieve playback information because the video is not accessible under the current account and region.
For Amazon Prime Video, this often occurs when the title is only available in a different region and a VPN is enabled — disabling the VPN and ensuring your account region matches your current IP resolves most 103 errors. For other platforms, confirm the video is actually playable in your streaming account's standard browser before retrying in StreamFab.
DRM and Authentication Errors (300–318)
Error codes in the 300–318 range indicate a failure during StreamFab's interaction with the streaming platform's DRM (digital rights management) system. These codes are divided into two types: codes that indicate a connectivity or version problem (fixable on your end) and codes that indicate an authentication or account issue.
300–310: DRM Key and Version Errors
Codes 300–308 all indicate that StreamFab failed to obtain the license key required to process the video. Error 309 specifically means your StreamFab build is too old to communicate with the platform's current protocol. Error 310 is a network failure that occurred specifically during the DRM key retrieval step rather than during the initial connection.
Persistent 300-series errors after a StreamFab update indicate a platform-side DRM change that the current build hasn't fully patched yet. This is common immediately after a major streaming platform update. The StreamFab team typically response to this update within 24–72 hours — submitting a log helps prioritize the fix. See how to submit StreamFab logs for the step-by-step process.
313–318: Account and License Errors
These codes indicate an issue with your StreamFab account credentials or license rather than a technical network or DRM problem.
- 313 / 317 (Invalid client): Uninstall your current StreamFab installation and download a fresh copy directly from the official StreamFab website. These codes appear when StreamFab's authentication system detects a modified or unofficial build.
- 314 (Invalid account): Log out of your StreamFab account within the software, then log back in. This usually occurs when account credentials changed after a download task was queued.
- 318 (License expired): Your StreamFab subscription has lapsed. Renew your license to restore download access.
Go to Help → My Products in StreamFab to view your license status and expiry date. If you see the correct subscription listed but still receive error 318, try logging out and back into StreamFab — the license cache may not have refreshed after a recent renewal.
Download Limit and Trial Errors (316, 319–322, 330)
This group of codes indicates that you have reached a quota limit imposed by your account tier. These are not technical failures — they are intentional restrictions that require either waiting or upgrading your plan.
- 316 / 322 (Daily download limit reached): Your account has reached its maximum allowed successful downloads for today. The limit resets the following day — no other action is needed unless you want to upgrade to a plan with a higher limit.
- 319 / 320 / 321 (Trial limit reached): The free trial allows a limited number of downloads across the modules you have access to. Once exhausted, purchasing a license restores full download access. A StreamFab Free Trial overview lists what's included before you decide.
- 330 (Content too recent for trial): Free trial users cannot download videos released within the past two months. This restriction does not apply to paid licenses — upgrading your plan removes it immediately, or you can select older content within the trial.
Error 330 is specific to the free trial and applies to newly released content regardless of platform. If you are on a trial and consistently see error 330 on the titles you want, the fastest resolution is upgrading to a paid license — the restriction is removed entirely for paid accounts, not just relaxed.
Post-Processing Errors (5XX, 6XX, 702, 800)
Post-processing errors occur after StreamFab has successfully retrieved the video stream data from the platform. Something fails during the final stages — audio or video processing, file packaging, or initialization of the download task itself. These codes are less common and often indicate a temporary issue that resolves on retry.
5XX and 6XX: Audio and Video Processing Failures
5XX codes indicate a failure during audio stream processing; 6XX codes indicate the same for the video stream. Both groups typically appear when the license key was retrieved successfully but the processing step failed — this can happen due to a transient server-side error or a mismatch in the stream format.
702: Remux Failure
Error 702 indicates that the final packaging step failed — StreamFab downloaded the video and audio streams successfully but could not combine them into a properly formatted output file. This is most commonly caused by a codec mismatch between the downloaded stream and StreamFab's output format setting.
Error 800 indicates a configuration problem with the download task itself. Delete the task from StreamFab's queue and re-add it from scratch by pasting the video URL again. In our testing, this resolved error 800 in the majority of cases without any other changes.
FAQs
These are the most common questions about StreamFab error codes from support requests and community discussions.
Error 702 is a remux failure — StreamFab downloaded the video and audio successfully but couldn't package them into the final output file. The most common cause is a codec mismatch. Go to Settings → Video and switch from H.265 to H.264 (or vice versa), delete the failed task, and retry.
If this doesn't help, confirm your target drive has at least 2× the expected file size as free space — a disk that fills up during the remux stage produces the same 702 error.
Error 310 and 6XX codes like 605 occur at different stages. Error 310 is a network failure during DRM key retrieval — it happens before any download data is transferred and is resolved by checking your connection and disabling VPN.
A 6XX error occurs after the download is complete, during the video stream processing step — it indicates a processing failure, not a network problem, and typically requires deleting the task and retrying or submitting a log. If you're seeing both, they're independent failures from separate download attempts rather than a connected issue.
A3: Codes in the 10000+ range and any code not listed in this guide are classified as unknown errors. First, update StreamFab to the latest build — new error codes are sometimes introduced before documentation is updated, and the latest build may include a fix.
If updating doesn't help, submit your StreamFab log to support with the exact error code and the platform you were using. The log file captures the full error sequence and is the most effective way to get a resolution for unlisted codes.
Conclusion
StreamFab error codes map to six internal processing layers — network connectivity, metadata retrieval, DRM key exchange, authentication, stream processing, and file packaging. Understanding which layer the code belongs to determines the fix: network codes need a connection or VPN check, DRM codes need a build update, account codes need a re-login or license renewal, and processing codes need a retry and potentially a log submission.
If an error code clears after applying the steps above but the download itself is still failing — stuck at 0%, stopping mid-transfer, or producing a broken file — the StreamFab Can't Download guide covers the download-stage failures separately. For any code that doesn't resolve with self-service steps, the StreamFab Not Working overview maps all failure types and includes the correct escalation path.